Contact Center

CVA + Serenova

Whether it’s technology, healthcare, or retail— brands from all industries come to Serenvoa for our global coverage and deep integrations into the business systems they every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically.

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About Serenova

Over a decade ago, we realized technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact center solution that could.

The result is the ability to unify everything from customer engagement and quality management to analytics. This single source of truth provides brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook messenger.

Serenova Solutions

CxEngage Cloud Contact Center, CxEngage with Quality Management, Integrations – Pre-Built, Salesforce, Zendesk, Verint – WFO, Telopti – WFO, Calabrio – WFO, Build your Own Integrations with Serenova APIs, Visual IVR

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