How We’re Helping Keep Contact Centers Working (Safely) through the COVID-19 Crisis
We understand the strain you’re experiencing operationally in your contact center, while trying to maintain positive customer experiences. You have agents at the front lines responding to customer needs related to the coronavirus, but are stretched thin in every way. Coupled with the fact that you also have to ensure their health and safety, you have to figure out a major—and quick—operational reboot.
Work-from-home agents are critical to successfully navigating this extraordinary time. And the cloud is the best way to keep your contact center working.
Serenova’s CxEngage Rapid Response program can get you up and running on our CxEngage cloud solution in as little as 48 hours. For more information on how we can help, read our latest blog post here.
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Serenova has transformed the customer experience. Our true cloud contact center solution, CxEngage, gives you the ability to unify your contact center – everything from customer engagement to quality management to analytics. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels. Whether it’s technology, healthcare, or retail, brands from all industries come to Serenova for its global coverage and deep integrations into the business systems used every day.